Our services address the root causes of declining customer and supporter engagement, retention and revenue. Most projects involve one (or more) of the following core services:
Gain insight and actionable guidance about where your organization is meeting – or missing – opportunities to revive your strategy in line with public sentiment and consumer expectations.
We will provide a set of recommendations to guide the strategic repositioning of your programs, products, policies and/or core messages.
Deepen and leverage your relationship with engaged customers and supporters by creating sustained, two-way communication and mobilization opportunities. The result is higher conversion rates, stronger customer retention, and lower acquisition costs.
We will outline several proposed supporter engagement programs, with an emphasis on mobilization, crowdsourcing and content creation.
Gain insight and actionable guidance about where your organization is meeting – or missing – opportunities to revive your strategy in line with public sentiment and consumer expectations.
We will provide a set of recommendations to guide the strategic repositioning of your programs, products, policies and/or core messages.
Deepen and leverage your relationship with engaged customers and supporters by creating sustained, two-way communication and mobilization opportunities. The result is higher conversion rates, stronger customer retention, and lower acquisition costs.
We will outline several proposed supporter engagement programs, with an emphasis on mobilization, crowdsourcing and content creation.
Get credit (and kudos!) for your programs and products by elevating your organization’s visibility. We convene and connect internal stakeholders to develop relevant, reinforcing messages and programs/products. Then, we work with cross-org stakeholders to develop and disseminate those messages. The result? Prospective supporters understand your unique offerings and point of view.
