Our services address the root causes of declining customer and supporter engagement, retention and revenue. Most projects involve one (or more) of the following core services:
Gain insight and actionable guidance about where your organization is meeting – or missing – opportunities to revive your strategy in line with public sentiment and consumer expectations.
We will provide a set of recommendations to guide the strategic repositioning of your programs, products, policies and/or core messages.
Deepen and leverage your relationship with engaged customers and supporters by creating sustained, two-way communication and mobilization opportunities. The result is higher conversion rates, stronger customer retention, and lower acquisition costs.
We will outline several proposed supporter engagement programs, with an emphasis on mobilization, crowdsourcing and content creation.
Gain insight and actionable guidance about how to attract and retain customers, donors and partners by responding to evolving consumer expectations and public sentiment.
We will provide a set of recommendations to guide the strategic repositioning of your programs, products, policies and/or core messages.
The result? New or evolved products and programs responsive to your key audience’s needs and values.
Deepen and activate your relationship with engaged customers and supporters by creating sustained, two-way communication and mobilization opportunities. We will outline several proposed supporter engagement programs, with an emphasis on mobilization, crowdsourcing and content creation.
The result? Higher conversion rates, stronger customer retention, and lower acquisition costs.
Get credit (and kudos!) for your work from existing and potential supporters by elevating your organization’s visibility in key channels. We convene and connect internal stakeholders to develop and streamline messaging, products, and programs. We also work with cross-org stakeholders on sustainable systems to develop and disseminate those messages to supporters and influencers.
The result? Your core audience will understand your unique offerings and point of view – and share them with their communities.
